Nine Agents, One Patient Journey
Medjourney carries a health-tourism patient from first inquiry to treatment, rehabilitation, and quotation: nine agents, with a Mother Agent coordinating the other eight. We proved its core as a POC.
The problem.
Health tourism is a coordination problem wearing a medical coat. A single patient brings an inquiry in one language, medical questions that need careful answers, travel and accommodation, hospital scheduling, rehabilitation, and a quotation. Each of those is handled by different people in different systems, and each of them sees one slice of the journey.
The system.
We designed Medjourney as nine agents. A Mother Agent holds the journey end to end and coordinates eight operative agents across three domains.
Customer relations: lead generation, mail and chatbots, and medical questions. Treatment: accommodation, transportation, hospital services, and rehabilitation. Finance: the quotation.
The agents work from the clinic’s treatment knowledge, structured data, and documents, and connect to its CRM, appointment, and patient-record systems. The design also covers voice: speech recognition, text-to-speech, and a virtual employee agent.
Medical answers are where accountability matters most. Physicians reviewed the agents’ answers during training. In use, every answer is grounded in context, decision, and governance graphs, not in the model’s own recall.
In operation.
The POC proved the core of the design: the Mother Agent and one operative agent from each domain, the medical questions, hospital services, and quotation agents. Together they showed the hand-off the design rests on, from a patient’s medical question to hospital services to a price.
The engagement closed at the POC stage, before any live test. The other five agents and the voice layer are designed, and were the next stage.
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